Service starts in three hours and the inbox holds two group requests, a complaint, an allergy question and four reservation changes. Whoever answers is also setting tables. Guests judge the answer speed — and the kitchen still needs tomorrow's order placed today.
| Atelier | Hospitality & Restaurants |
|---|---|
| Who it is for | Hotels, restaurants, catering and event venues in Switzerland |
| Typical first builds | Guest message triage · reservation and group handling · supplier orders and daily reports |
| Works with | Your reservation and PMS/POS systems, your inbox, supplier lists, your accounting flow |
| Budget guide | Diagnostic CHF 490 (credited) · single build from CHF 2,000 · Starter Pack CHF 3,900 |
Requests arrive all day on every channel, and answers wait until service ends — sometimes until tomorrow.
Menus, room options and prices are re-assembled by hand for every request, always under time pressure.
Supplier orders happen at midnight from memory, and stock surprises show up during the rush.
At 9 a.m. the overnight harvest is done: two reservation changes confirmed, the allergy question answered from your own card data, the group request turned into a draft offer with menus and prices waiting for the manager's yes. The produce order for Thursday went out matched to bookings. During service, the phone rings less — and the review that came in at midnight already has a courteous draft reply.
Illustrative scenario — exact behaviour depends on your tools and volume. No results are guaranteed.
Your invoicing data stays on your infrastructure, hosted in Switzerland. We host nothing on our side.
By design: no transfer of customer data to third-party platforms you don't control.
Workflows and access belong to you. You stay autonomous, even without us. Managed follow-up is optional.
Yes. The automations read from the sources you maintain (menus, PMS, par lists), so a change in one place is a change everywhere.
The diagnostic is CHF 490 (credited towards the next steps). An automation build typically ranges between CHF 2'000 and 8,000. The Starter Pack is CHF 3'900. Optional AutoPilot follow-up from CHF 690/month.
Routine answers are instant and factual; anything personal, sensitive or unusual is handed to your team with the full conversation. You define the line.
You do. Workflows, access and documentation are fully yours. Managed follow-up is optional, never a dependency.
Credited towards your project if you proceed.