Your team retypes the same answer about delivery times all day, and the question that arrives Friday evening waits until Monday. Some of those people were ready to buy on Friday.
| Cal. WM33-05 | AI Customer Support Assistant |
|---|---|
| Function | Answers first-line questions from your documentation |
| Typical build | 2–4 weeks |
| Works with | Your website chat, WhatsApp and your support inbox, grounded in your own docs, FAQs and policies, with handover to your team |
| Price | from CHF 3'500 · CHF 690 diagnostic, credited |
From CHF 3'500 setup · from CHF 300/month maintenance. Diagnostic credited towards your project.
Where is my order, how do I reset this, what does it cost. Your team retypes the same answers dozens of times a day.
Questions that arrive on Friday evening wait until Monday morning. Some of them come from buyers who will not wait that long.
Volume grows faster than the team. Under pressure answers get shorter, tone drifts, and the knowledge lives in a few people's heads.
We index your docs, FAQs and policies. The assistant answers only from that content and says so when it does not know.
It goes live on your website chat, WhatsApp and your support inbox, with the same knowledge behind every channel.
Anything sensitive, emotional or ambiguous is routed to your team with the full conversation and context attached.
Hard limits on what it may say and do. No invented prices, no legal advice, no promises it cannot keep.
A weekly report shows what people asked and where your docs fell short, so the knowledge base keeps getting better.
A customer asks about your return policy on WhatsApp, late on a Sunday. The assistant answers from your own policy page, word for word, and says plainly that it does not know when the answer is not in your documents. An hour later a refund dispute arrives, gets flagged as sensitive, and reaches your inbox on Monday with the whole conversation attached. Every Monday you also get the short list of what people asked that your documentation could not answer.
Illustrative scenario — exact behaviour depends on your tools and volume. No results are guaranteed.
Your knowledge base and your customer conversations stay on your infrastructure, hosted in Switzerland. We host nothing on our side.
By design: no customer conversations pushed to third-party platforms you do not control.
The code, the workflows and the data belong to you. You stay autonomous, even without us. Managed follow-up is optional, never a dependency.
It answers only from your documentation and is instructed to decline when the answer is not there, with guardrails against invented prices or commitments. No automated system is perfect, which is why human handover is built in.
Setup starts from CHF 3'500 and maintenance from CHF 300 per month. The diagnostic is CHF 690, credited towards your project if you proceed.
After the diagnostic, a support assistant typically takes 2 to 4 weeks to go live, including testing against your real historical questions.
It hands the conversation to your team with full context, so the customer never repeats themselves. You define the escalation rules during the build.
Credited towards your project if you proceed.